Reservationist

White Oak Campground in Quarryville, PA is looking for new Reservationists to join our helpful & friendly camp team!

We are located at 3156 White Oak Road Quarryville, PA 17566. Our ideal candidate is a self-starter, motivated, reliable, hard-working, and capable of teaching themselves on a computer (autodidactic learner).

This can be either a Workamping or a Local Position.

A Workamper is an employee who lives on the property in their RV. A Local hire would need to commute to the Campground with their own car, or another form of their own self-organized transportation.

For Workampers

RVs which are not in good exterior condition, or are overly old (~>12 years in age, but exceptions can be made) will not be accepted. If you're a Workamper & you submit your Application here, you will also need to send a separate email to jobs@whiteoakcampground.com including your First & Last Name & 3 exterior pictures of your RV + Tow Vehicle (if applicable, Motorhomes do not need a Tow Vehicle) attached.

Reservationist Responsibilities

• Greet customers entering and leaving the business

• Maintain a clean and tidy work area

• Accurately process all cash and credit payments

• Work 90% of your time sitting in front of a computer screen

• Provide exceptional customer service

• Use our Advanced Computerized Reservation System for the booking of Reservations

• Checking-In Guests who are arriving at the Park

• Check-Out Guests who are departing from the Park

• Communicate effectively via our computer System with other employees on the upkeep of Lodging, RV Sites, & Tent Sites

• Cash Drawer Management

• POS Checkouts for a Camp Store

Reservationist Qualifications

• Strong-willed personality & a fierce adherence to enforcing the park's pre-written agenda

• Ability to collaborate & work well with others in a fast-paced environment

• Previous experience as a Reservationist or in any customer service-related field is a plus

• Very strong computer skills (Computer knowledge is a necessity, if you cannot operate a mouse & keyboard efficiently, you will not be a good match for this Position)

• Very strong fine motor skills (need to be able to type on a keyboard accurately & click a mouse without any impediment)

• Basic mathematical skills

• Strong attention to detail

• Ability to listen and communicate effectively

• Familiarity with the campground reservation software Campspot

• Familiarity with Google Groups

• Familiarity with Google Chat

• Familiarity with Google Drive

• Familiarity with Google Docs

• Familiarity with Google Sheets

• Familiarity with Gmail

Reservationist Special Notes

This position requires a happy & easy-going personality. Be prepared to be alone in the Camp Store often & faced with tough questions from campers. You will not know what to do in every scenario you are faced with. You will need to be able to communicate 'on-the-ground' developments regarding topics that are above your head to the Park Administration while they are not currently present on the property. This is not a Position intended for someone who would 'take matters into their own hands'. Due to the nature of the Reservationist's placement, they need to be effective relayers of information. Mismanagement of vital scenarios (for example, on topics that concern long-term Guests, where there are legal undertones pertaining to the Park) would result in the Reservationist's termination. The person in this position must be fully aware that they are often viewed as 'the face of the Park'. And they will be thrown under the bus if they throw the park under the bus, departing from it's taught policies & rules. You cannot make up your own policies & rules from what you feel is right; it's your job to enforce the already pre-written agenda by the park.

Compensation

• Local Hire: $16 to $19 /an hour.

• Workamper (Couple): $15 to $18 /an hour.

• Workamper (Single): $14 to $17 /an hour.

THIS IS A FULL-TIME JOB.

Example of What A Workday Would Look Like

• Open up our Camp Store

• Check Phone Voicemails

• Take A Method 2 Group Reservation

• Take Simple Individual Reservation

• Edit A Reservation

• Cancel A Reservation

• Point-of-Sale Checkouts (Firewood & Ice)

• Complete Miscellaneous Tasks

• Close up our Camp Store

1. Read & Study the Official Advertisement, Official Job Description, & Official Complete Training Manual for the position you wish to apply for, (and if necessary) the Workamper Free RV Site Monthly Stay Agreement if you will be planning to be a Workamper.

2. Submit your Application Online via our Homebase Career Page.

3. Finish Creating Your Homebase Account if you need one. Click here for a Step-By-Step Guide.

4. Update Your Homebase Profile. Applicants who complete a Profile are 8 times more likely to be accepted. Click here for a Step-By-Step Guide.

5. Schedule your In-Person Interview with our Hiring Manager.

6. Attend your In-Person Interview with our Hiring Manager.

7. Schedule your In-Person Shadow Day with our Hiring Manager. For Workampers, we will provide you with Free Nightly Accommodation for the Date(s) you need to first visit the Campground, to see if the employment will be a good fit for both parties. This Reservation for you is called your 'Shadow Reservation'. You will have 1-7 days of Free Accommodation on an RV Site at our Park while you participate in daily work around the Campground. Once your Check-Out Date has come, it will be decided whether you will be Hired or Denied.

8. Attend your In-Person Shadow Day. (Or Shadow Reservation for Workampers)

9. Once Hired, you will be emailed directions & prompted via Homebase to Sign to following documents:

   • Official Job Description

   • Official Complete Training Manual

   • (If applicable) Workamping Free RV Site Monthly Stay Agreement

10. You will additionally be able to submit at this time, on your behalf, your documents for the following:

    • W-4 Federal Tax Form

    • I-9 Employment Eligibility Form

    • Payment Method Form (Direct Deposit)

11. Workampers Only: You will now receive an Email Confirmation for your RV Site Monthly Stay Reservation. Including the details of your Check-In Date, Check-Out Date, Assigned Site Location, etc...

12. View Open Shifts (or be manually assigned yours) & plan to Clock-In & begin your work at White Oak Campground!