white oak campground lancaster pa logo

Policies & Rules

white oak campground lancaster pa book reservation online
white oak campground lancaster pa online guest portal

Campground Terms & Definitions

  1. Reservation Type: refers to the classification of a Reservation at the campground, either Daily & Weekly or Monthly.

  2. Reservation Rate: refers to the pricing given to a Reservation at the campground, depending on the number of nights the Reservation is staying.

    • Daily Rate = 1 to 6 night(s) in length.

    • Weekly Rate = 7 to 13 nights in length.

    • Bi-Weekly Rate = 14 to 20 nights in length.

    • Tri-Weekly Rate = 21 to 27 nights in length.

    • Monthly Rate = Ongoing starting at a minimum of 27 nights

      • Seasonal Rate is a special form of the Monthly Rate, and thus is classified in the same category as Monthlys.

  3. Daily & Weekly Reservation: refers to a Reservation 1 to 27 nights in length, & thus given a Rate of Daily, Weekly, Bi-Weekly, or Tri-Weekly.

  4. Monthly/SZNL Reservation: refers to a Reservation that is ongoing starting at a minimum of 27 nights. Seasonal RV Site Reservations & are considered in this category, but have special distinctions.

  5. MNMSRPBSS: an acronym for Mandatory New Monthly/SZNL Reservation Post-Booking Screening Steps.

  6. In-Season: especially in reference to the turning on of the water on certain Site Numbers in the Park for opening, the Visitor policies, as well as, various pricing metrics. Refers to the date range of May 13th to November 13th every year.

  7. Off-Season: especially in reference to the turning off the water on certain Site Numbers in the Park for winterization, the Visitor policies, as well as, various pricing metrics. Refers to the date range of November 14th to May 12th every year.

  8. Designated Holiday Dates: refers to the 4 campground-recognized Holiday Weekends of Memorial Day, Fourth of July, Labor Day, & Columbus Day in the calendar year where the Weekend Daily Rate will become the Holiday Daily Rate on Daily Rated Reservations.

  9. Re-Rated / Re-Rating: refers to Rates re-issued on a Reservation in reflectio of ‘new & updated pricing’, not pricing from the time back when the Reservation was booked.

  10. Site Type: refers to an ‘umbrella’ category descriptor which various Site Numbers fall into which describe the amenities of the site.

  11. Site Number: refers to an individual campsite on the campground. Also can be known as the ‘site location’.

  12. Deposit: refers to the initial amount of money (‘downpayment’) required in order to confirm a New Reservation with us.

  13. Campsite Base Occupancy: refers to a Person registered with a Reservation who will be occupying (and thus billed for) the campsite for all nights of the Reservation.

  14. Day Visitor: refers to a Person not registered with a Reservation who will be visiting a campsite at the Park for just the duration of the day (and thus will be charged for only that time-period). Day Visitors are required to leave the Campground by the time Quiet Hours take effect from 10 PM to 8 AM.

  15. Overnight Visitor: refers to a Person not registered with a Reservation, but will be occupying a campsite for both the day time-period & overnight time-period (and thus will be charged for that). Overnight Visitors are similar to the Campsite Base Occupancy, but they are only staying overnight for a select portion of the Reservation’s length, not the entire stay. If an Overnight Visitor were to be staying overnight for the entire portion of the Reservation, then it would at point just be cheaper for them to become a part of the Campsite’s Base Occupancy.

  16. Extended Stay: refers to a Reservation 28 nights or longer in length, primarily either a Monthly or a Seasonal, which is a type of Monthly.

  17. Daily Reservation: refers to a Reservation 1 to 6 nights in length.

  18. Weekly Reservation: refers to a Reservation 7 to 27 nights in length.

  19. AMMREDSD: an acronym for Additional Mandatory Monthly/SZNL Reservation Early Departure Security Deposit.

  20. AMMRFSMECSD: an acronym for Additional Mandatory Monthly/SZNL Reservation Final Site Metered Electric Charge Security Deposit.

AOMRPFSDRSD: an acronym for Additional Optional Monthly/SZNL Reservation Permanent Foundation Site Deck Removal Security Deposit.

Park Open & Closed

  1. RV Sites:

    • Open Year-Round.

    • Closed Never.

  2. Tent Sites:

    • Open April 1st - November 7th, every year.

    • Closed November 8th - March 31st, every year.

In-Season, Off-Season, & Holiday Rates

  1. In-Season Rates are given during the In-Season.

    • Designated In-Season Dates:

      • May 13th to November 13th

  2. Off-Season Rates are given during the Off-Season.

    • Designated Off-Season Dates:

      • November 14th to May 12th

  3. Holiday Rates are given instead of the Weekend Daily Rate on Designated Holiday Dates.

    • Designated Holiday Dates:

      • Memorial Day Weekend

      • Fourth of July Weekend

      • Labor Day Weekend

      • Columbus Day Weekend

Site Number 'Guarantee' Disclaimer

  1. Our campground unfortunately can never 100% guarantee the Site Number booked on any specific Reservation (it’s rare when issues on this matter do come up, however it is important to mentioned).

  2. Site Numbers are completely & utterly subject to moved/changed by Park Management with zero notice to the Guest upon the moving/changing of their Site Number. Again, it is worth noting that it is rare that someone’s booked Site Number is moved/changed.

    • When a Site Number is changed on a Reservation, that Reservation will be Re-Rated. Guests are fully subject to up & down charges on their Reservation due to Re-Rating.

      • Reservation Cancellations in cause due to an event like this happening (Site Number was change by Park Management) with the reason of dislike of for the newly given Site Number or a resulting up & down charge on the Reservation, will be given the option for a special managerial overrode 100% Refund back to them, barring any Credit/Debit card Processing Fees, as well as, any Booking Fees on the Reservation.

  3. We are not bound to render our services to anyone whom we, only in which it may occur in unforeseen & unfortunate circumstances, cannot appropriately render them to.”

Prorating

  1. We Prorate our Weekly, Bi-Weekly, Tri-Weekly, & Monthly Rates.

    • What does this mean? What is Proration?

      • Prorating is simply taking the campsite's quoted ‘packaged rate’ & dividing it by say 7 for the Weekly Rate, 14 for the Bi-Weekly Rate, or 28, 30, or 31 for the Monthly Rate, & then multiplying that new 'Daily' Rate to however many nights the Reservation is. Essentially, paying a heavily discounted ‘Daily Rate’.

  2. Weekly, Bi-Weekly, Tri-Weekly, & Monthly Rates will ‘skip over’ Designated Holiday Dates without receiving the Holiday Rate.

RV & Vehicle Policies

  1. All RVs & Vehicles on the property must have their current state inspection (if applicable) & state registration(s) up-to-date & in full compliance with their state’s law. Additionally, all RVs & Vehicles on the property must have their state’s license plates externally visible on them. Failure to meet any of these requirements will require in the RV or Vehicle’s mandatory removal from the property premises.

  2. RV appearance is subject to be met with Management approval & all RV Site Reservations are subject to termination as deemed necessary by Management.

  3. Guests must notify Management upon the purchasing, selling, or transferring of an RV registered with a Reservation in the Campground.

  4. Only 1 Vehicle is permitted per each site (this does not include the RV). Additional Vehicles a part of a Reservation over that 1 must be parked in the Campground’s Extra Parking lot, located to the right of the Camp Store atop the small incline in the grassy area. Do not block the Dumpsters, park to the right of the Gazebo.

  5. RVs or Vehicles on the property parked in undesignated parking spots will be towed & the Guest will be billed a tow fee.

    • RVs & Vehicles on the property parked on an Accommodation & have not paid their invoice(s) will be towed & a tow fee will be charged to the Guest for it.

  6. All RVs which are not Motorhomes staying at our property MUST be towed in by the registered overnight Guest (whose Reservation is in their name); Meaning, in regards to both cases, the Guest MUST:

    • #1: Own their own Tow Vehicle (if they have a non-Motorhome RV), AND

    • #2: Know how to operate the said Tow Vehicle.

    • In other words: All RVs which are not Motorhomes staying at our property may NOT, under any circumstance; be towed in via a ‘commercialized’ third-party towing service. AND ipso facto, all RVs which are not Motorhomes MAY ONLY be Towed-In by a Tow Vehicle that is 100%(without any exceptions) owned-and-operated by the overnight Guest.

Campsite Base Occupancy

  1. Base Occupancy Required Minimums:

    • All Reservations are required to have at least 1 person aged over 18 years old (Adult) per site in order to be booked.

  2. Base Occupancy Maximums:

    • 6 Maximum Total Base Occupants (a combination of Adults and Children per site); and a separately counted 3 Maximum Pets per site.

  3. Base Occupancy Surcharges:

    • Included for free on all Reservations are:

      • 4 Base Occupants (any combination of Adults and Children per site; and a separately counted 1 Pet per site.

    • For just Daily & Weekly Reservations:

      • Extra Base Occupants over the 4 included for free are charged at $6 /per each night of the Reservation.

      • Extra Pets over the 1 included for free are charged at $3 /per each night of the Reservation.

    • For just Monthly/SZNL Reservations:

      • Extra Base Occupants over the 4 included for free are charged at $12 /per each month.

      • Extra Pets over the 1 included for free are charged at $6 /per each month.

Day Visitors

  1. As a reminder per our RV & Vehicle Policy:

    • Only 1 Vehicle is permitted per each site (this does not include the RV). Additional Vehicles a part of a Reservation over that 1 must be parked in the Campground’s Extra Parking lot, located to the right of the Camp Store atop the small incline in the grassy area. Do not block the Dumpsters, park to the right of the Gazebo.

    • Day Visitor’s cars should be parked in the Campground’s Extra Parking lot, located to the right of the Camp Store atop the small incline in the grassy area. Do not block the Dumpsters.

  2. Day Visitors are not counted towards a Reservation’s Base Occupancy because:

    • Day Visitors MUST leave the Campground by the time Quiet Hours (10 PM to 8 AM) take effect.

  3. During the In-Season:

    • Day Visitors are charged per car, NOT per person.

      • The cost is $5 /per car; you will be given a Car Pass to hang on your Rear-View Mirror.

    • Day Visitors can pay for their Car Pass either inside at the Camp Store; or directly to a wandering Camp Host personnel.

  4. During the Off-Season:

    • Day Visitors are free of charge.

Overnight Visitors

  1. As a reminder per our RV & Vehicle Policy:

    • Only 1 Vehicle is permitted per each site (this does not include the RV). Additional Vehicles a part of a Reservation over that 1 must be parked in the Campground’s Extra Parking lot, located to the right of the Camp Store atop the small incline in the grassy area. Do not block the Dumpsters, park to the right of the Gazebo.

    • Overnight Visitor’s cars should be parked in the Campground’s Extra Parking lot, located to the right of the Camp Store atop the small incline in the grassy area. Do not block the Dumpsters.

  2. Overnight Visitors WILL count towards a Reservation’s Base Occupancy because they are different than Day Visitors in the fact that are permitted to stay overnight.

    • Please refer to our Base Occupancy Article to know how many people would be allowed to stay overnight with your Reservation, all being considered combined Base Occupancy plus Overnight Visitors.

  3. Overnight Visitors should not be confused with Reservation Base Occupants. The difference between an Overnight Visitor & a Reservation Base Occupant is that the Reservation’s Base Occupancy will take into account ALL the nights of Reservation when calculating surcharges. While an Overnight Visitor’s charge will be considered entirely separate from the Reservation’s Base Occupancy. And, it will only take into account a select portion of nights within the Reservation to calculate the charges, for which they’re staying overnight for.

  4. During the In-Season:

    • Overnight Visitors are charged per person, NOT per car.

      • The cost is $8 /per each night for each person (Adult or Child). This charge will also cover a ‘Day Visitor’ Pass for them, & they will be given a Car Pass too, as outlined in our Day Visitor Article. To clarify more, they would NOT also need to pay the $5 Day Visitor charge to become a ‘Day Visitor’ as well. It’s only required for Overnight Visitors to just pay the $8 Overnight Visitor charge to then be able to stay for both the overnight & throughout the day.

    • Overnight Visitors can pay for their Car Pass either inside at the Camp Store; or directly to a wandering Camp Host personnel.

  5. During the Off-Season:

    • Overnight Visitors are free of charge.

Pets

  1. The maximum number of Pets per site is 3.

    • The Base Occupancy includes 1 Pet for free. Pets number 2 & 3 are charged. Read our Article on Base Occupancy for more information.

  2. Pets which are dogs are distinct under the following:

    • Dogs must be leashed at all times when outside of an RV.

    • Dogs must not bark & annoy other Guests.

    • This Campground takes dog barking very seriously. If a Guest brings their dog to the Campground, it is expected of them to quiet the dog if they begin to bark out of hand. If this Section is not abided by, the Guest will be asked to leave the Campground & blocked from future reservations.

    • All dog droppings must be picked up within 5 minutes from their dropping.

    • The dog breeds American Staffordshire Terrier/Pit Bull, Rottweiler, Doberman, or any mixture of these breeds are not permitted on the Campground premises.

    • All dogs must have proper documentation of up-to-date rabies vaccination.

    • If a Guest works long hours or plans to leave their dog unattended in their RV for 5+ hours a day daily, then the dog is not permitted to be at the Campground.

Grounds Policy

  1. Electric Vehicle Charging is BANNED throughout our entire campground. With the 1 exception for on-campsite Monthly/SZNL Reservations since you will be paying for your own Site Metered Electric anyway. Everyone else, please find a local Electric Vehicle Charging Station to charge your vehicle at.

  2. The Campground Speed Limit is 5 MPH.

  3. No fireworks of any kind or type are permitted on the premises of the property.

  4. Setups of slip-and-slides (water slides) are not permitted.

  5. Setups of swimming pools (the blow-up kind) are not permitted.

  6. Arrivals after 10 PM are FORBIDDEN.

  7. Campground Quiet Hours are from 10 PM to 8 AM. Noise pollution during these hours will result in eviction with no refund.

    • Curfew is 10 PM for Guests younger than 18 years old. Children must be back at their sites by the time of curfew.

  8. Sites are always expected to be kept neat & clean by Guests. Sites not kept clean will be evicted with no refund.

  9. Fire Rings are for firewood & charcoal only. No pallets are allowed.

  10. Public Dumpsters are for bagged garbage & boxes only.

    • No trash from outside the Campground can be brought to our dumpsters.

  11. No weed or foliage killer is to be used by any Guest. Nor should any Guest trim, cut, or remove foliage on the property without Management’s permission.

  12. No firearms, bombs, or illegal substances are permitted on the Campground premises.

  13. The washing of RVs & other vehicles is prohibited on our property premises during designated Holiday weekend dates. Other dates are acceptable & it is encouraged.

  14. No enclosures, fences, easy-up screens, or other methods of obstructing your neighboring site’s view are permitted.

    • Tarps are not permitted.

  15. No nails or screws are permitted to be put into trees or other anchor points around a site.

  16. Public display of clothing for drying purposes via Clothing Line, Drying Racks, or hung from a tree is prohibited. As well as any other means possible.

  17. No Personal Hygiene such as beard trimming, body hair removal, teeth brushing, or any other such thing in this category may be done in our Public Restrooms.

  18. Guest belongings are to be kept only within their site’s borders. If a Guest is unsure of their site’s boundaries, they should ask Management.

    • Site borders may be changed by Management at any point in time.

  19. Symbols, relics, political flags, or banners may not be displayed at our Campground. With one exception, we do allow the promotion & flying of the American flag.

New Reservations

  1. New Reservations are taken up to 730 days (2 years in advance) on a rolling basis. Wherein, the Departure Date of a certain Reservation being made cannot surpass the 730 days (2 years in advance) limit.

    • For example, if you stayed with us Arriving on October 1st, 2021, & Departing on October 5th, 2021, & today is October 5th, 2021, your campsite will have been bookable for up to 2 years in advance (up to October 5th, 2023) by anyone ever since October 1st, 2021.

  2. Booking Fees:

    • All new Reservations have an additional 1-time non-refundable Booking Fee Charge:

      • Firefly Booking Fee: $3.50

Nightly Minimums & Maximums

  1. 3-Night Minimum per any Reservation on Designated Holiday Dates.

    • Except if;

      • You're creating your 2-Night or 1-Night Holiday Reservation 14 days or less before your Reservation's Arrival Date. Then it would be allowed.

  2. 2-Night Minimum per any Reservation on any Dates.

    • Except;

      • Weekday Nights may be 1-Night. Then it would be allowed.

      • Or, you're creating your 1-Night Reservation 14 days or less before your Reservation's Arrival Date. Then it would be allowed.

  3. 27-Night Maximum per any Daily & Weekly Reservation on any Dates.

  4. 13-Night Maximum per any Daily & Weekly Reservation on any Dates for only the following Site Numbers:

    • #17, #18, #19, #20, #52, #55, #74, #75, & #135.

    • #P1, #P2, #P3, #P4, #P5, #P6, #P7, #P8, #P9, #P10, #P11, #P12, #P13, #P14, #P15, #P16, #P17, #P18, #P19, #P20, #P21, #P22, #P23, & #P24.

  5. 6-Night Maximum per any Daily & Weekly Reservation on any Dates for only the following Site Numbers:

    • #21, #194, #195, #196, & #197.

    • #G2, #G3, #G4, #G5, #G6, #G7, & #G8.

  6. Unique to the following Site Numbers for any Reservation booked on them:

    • #73.

    • #32.

    • #35, #36, #57, #60, #96, #98, #99, #106, #108, #110, #116A, & #117.

    • #33.

    • #70.

    • #22, #29, #39, #42, #76, #77, #78, #79, #80, #82, #84, #87, #91, #95, #97, #100, #105, #107, #124, #127, #128, #128A, #129, #131, #136, #138, #140, #141, #143, #144, #150, #151, #152, #153, #154, #155, #157, #158, #159, #177, #179, #180, #182, #183, & #186.

      • These Site Numbers have a 28-Night Minimum(Monthly/SZNL Only) if booking them 90+ Days out from the Arrival Date.

      • This will drop to a 14-Night Minimum if they’re being booked 41 to 89 Days out from the Arrival Date.

      • This will, again, drop to a final 2-Night Minimum if being booked 0 to 40 Days out from the Arrival Date.

Payment Policy

  1. We auto-schedule your Reservation Rate remaining outstanding balance Payment to be automatically processed 1 day after your Arrival Date, using your same Credit Card On-File, that was used to make your Reservation’s original Deposit. Just in case Payment in full was forgotten to be made or collected, or the Reservation failed to be cancelled by the Guest.

    • The Guest consents to the Campground automatically charging their Credit Card On-File for their remaining Reservation Rate outstanding balance due 1-Day after to their Arrival Date.

  2. Our Campground accepts only Payment In Full upfront for Daily & Weekly Reservations.

  3. For Monthly Reservations, our Campground requires enrollment into a ‘month-to-month’ payment plan.

    • Our ‘month-to-month’ payment plans are designed specifically for Reservations that are Monthly. Due to the inherently large upfront totals on these long Reservations, our ‘month-to-month’ payment plans are an excellent form of ‘financing’ for your Reservation Rate over the course of your stay. It also ensures that you are only paying for exactly what you end up staying for.

      • Ongoing Monthly Charges Payment Plan (A.K.A. the OMCPP for short):

        • Pay for your site’s Rate month-by-month while you're staying with us. We’ll charge you the Monthly Rate before each full month you stay with us on your ‘Anniversary of Arrival Date’ (the same day on each Month you first Checked-In on). Once you decide to leave, & depending on when you decide to leave, we will give you a Prorated Refund of your final Month’s Rate that you paid for if you did not end up staying for the full Month.

        • The Monthly Rate you received when you were first onboarded, is not the Monthly Rate you relieve indefinitely month-to-month while you’re in the Park. Each Month’s Monthly Rate is based off the Park’s set Monthly Rate at the time the Charge is posted; which is always 1 week before the Charge’s due date.

      • Four Month Front-Loaded Financing Plan (A.K.A. the FMFLFP for short):

        • Exclusively offer just to Seasonal Reservations, pay for your Seasonal Rate over the time-span of your Reservation’s first Four Months. All Seasonal Reservations have a 1-Year billing cycle. Your Anniversary Date Of Arrival will mark the starting point each year from where your First Four Months of your Reservation will be decided.

          • For example, if your Anniversary Date is July 1st, & your Seasonal Rate is $4,000, we will charge you $1,000 on July 1st, August 1st, September 1st, & finally October 1st. Then, you’ll be all set for the remainder of your 1-Year. The next year, your FMFLFP will restart back up for the next first Four Months of your new renewal.

        • Unpaid installments for those enrolled in the FMFLFP are subject to up-or-down rate changes. Comparatively, those who opt-in to PIF receive no back-rating; hence they have locked in their rate via full payment. Additionally, any already paid past-installments in a FMFLFP are not back-rated; hence they have already been paid in full. FMFLFP Installment Charges are only posted 2 weeks before the Charge’s due date.

  4. This campground Accepts the following Payment Method(s):

    • Credit/Debit Card

    • Cash (given inside the Camp Store only)

    • Check (mailed or given inside the Camp Store)

    • Valid Park Gift Cards

  5. This campground Rejects/Does Not Accept the following Payment Methods:

    • Bank Transfer/ACH

    • Paypal

    • Venmo

    • Zelle

  6. Payment Cards (Credit Cards or Debit Cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any of your Accommodation rentals.

  7. The Campground’s Credit/Debit Card Processing Fee of 2.85% is calculated with each Payment submitted for a Charge by a Guest and is then directly passed on to that Guest who submitted Payment using their Credit/Debit Card.

    • This Processing Fee is Charged with each of the following Credit/Debit Card use cases:

      • On-File Payments

      • Manual Entry Payments

      • Terminal Payments

Deposits

  1. We have 5 potential Deposit Policies that we use at our Campground for taking an initial Payment on a New Reservation. A ‘Deposit’ is the initial amount of money (‘downpayment’) required in order to confirm a New Reservation with us.

    • Deposit Policy #1:

      • For Daily & Weekly Reservations being booked 0 to 60 days before their Arrival Date, we accept a minimum of a 100% Payment on the Reservation Rate total.

    • Deposit Policy #2:

      • For Daily & Weekly Reservations being booked 61 to 364 days before their Arrival Date, we accept a minimum of a 50% Payment on the Reservation Rate total.

        • As a reminder per our Payment Policy:

          • We auto-schedule your Reservation Rate remaining balance Payment to be automatically processed 1 day after your Arrival Date, using your same Credit Card On-File, that was used to make your Reservation’s original Deposit. Just in case Payment in full was forgotten to be made or collected, or the Reservation failed to be cancelled by the Guest.

            • The Guest consents to the Campground automatically charging their Credit Card On-File for their remaining Reservation Rate outstanding balance due 1-Day after to their Arrival Date.

    • Deposit Policy #3:

      • For Daily & Weekly Reservations being booked 365+ days before their Arrival Date, we accept a minimum of a 25% Payment on the Reservation Rate total.

        • As a reminder per our Payment Policy:

          • We auto-schedule your Reservation Rate remaining balance Payment to be automatically processed 1 day after your Arrival Date, using your same Credit Card On-File, that was used to make your Reservation’s original Deposit. Just in case Payment in full was forgotten to be made or collected, or the Reservation failed to be cancelled by the Guest.

            • The Guest consents to the Campground automatically charging their Credit Card On-File for their remaining Reservation Rate outstanding balance due 1-Day after to their Arrival Date.

    • Deposit Policy #4:

      • For Monthly/SZNL Reservations being booked 0 to 7 days before their Arrival Date, we accept a minimum of a 100% Payment on the Reservation Rate total.

    • Deposit Policy #5:

      • For Monthly/SZNL Reservations being booked 8+ days before their Arrival Date, we accept a minimum of a 50% Payment on the Reservation Rate total. This would be based off just the FIRST MONTH’S Charge. Also included on top of that due at the time of booking is the entirety of the AMMREDSD & AMMRFSMECSD, as well as, potentially the AOMRPFSDRSD if applicable.

        • As a reminder per our Payment Policy:

          • We auto-schedule your Reservation Rate remaining balance Payment to be automatically processed 1 day after your Arrival Date, using your same Credit Card On-File, that was used to make your Reservation’s original Deposit. Just in case Payment in full was forgotten to be made or collected, or the Reservation failed to be cancelled by the Guest.

            • The Guest consents to the Campground automatically charging their Credit Card On-File for their remaining Reservation Rate outstanding balance due 1-Day after to their Arrival Date.

Cancellations

  1. We have 4 Cancellation+Refund Policies:

    • Cancellation+Refund Policy #1:

      • For Daily & Weekly Reservations cancelled 8 days or more before the Reservation’s Arrival Date, we’ll Refund back all your Payments towards your Reservation’s Rate, minus a 15% Cancellation Fee based off your Reservation Rate’s entire total.

      • Booking Fees are non-refundable & thus not considered a part of the Reservation Rate.

    • Cancellation+Refund Policy #2:

      • For Daily & Weekly Reservations cancelled 7 days or less before the Reservation’s Arrival Date, we’ll Refund back all your Payments towards your Reservation’s Rate, minus a 25% Cancellation Fee based off your Reservation Rate’s entire total.

      • Booking Fees are non-refundable & thus not considered a part of the Reservation Rate.

    • Cancellation+Refund Policy #3:

      • For Monthly/SZNL Reservations cancelled 8 days or more before the Reservation’s Arrival Date, we’ll Refund back all your Payments towards your Reservation’s Rate, minus a 40% Cancellation Fee based off your Reservation Rate’s entire total.

      • Booking Fees are non-refundable & thus not considered a part of the Reservation Rate.

    • Cancellation+Refund Policy #4:

      • For Monthly/SZNL Reservations cancelled 7 days or less before the Reservation’s Arrival Date, we’ll Refund back all your Payments towards your Reservation’s Rate, minus a 45% Cancellation Fee based off your Reservation Rate’s entire total.

      • Booking Fees are non-refundable & thus not considered a part of the Reservation Rate.

  2. Guests may initiate a Cancellation any time they’d like, up until their Reservation has been officially checked in.

  3. We provide only direct deposit Cash-Based Refunds back onto the Credit Card On-File which was used to make the Reservation’s original Deposit.

    • In rare special cases, Camp Credit may be issued.

      • Camp Credit is a form of monetary currency that is only valid at our Campground & is used to discount a future stay. Camp Credit is non-transferable from one Guest to another & will expire two years from the date it was issued to the Guest.

  4. We reserve the right to refuse or Cancel Your Order at any time for certain reasons including but not limited to:

    • Goods availability

    • Errors in the description or prices for Goods

    • Errors in Your Order

  5. We reserve the right to refuse or Cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

  6. Any Accommodation Service(s) you purchase can only be returned in accordance with these Terms and Conditions.

Discounts

  1. Our Park offers 6 different Discounts/Coupons in total.

  2. Discounts can only be applied to Reservation Rate charges.

    • Only 1 Discount may be applied to a Rate Charge at a single time.

  3. Discounts may not be applied to Monthly/SZNL Reservations.

    • If you end up extending your Daily or Weekly Reservation with an applied Discount into a Monthly/SZNL Reservation, your Discount will be removed from your Reservation & you will be required to pay the new total.

  4. A total of 4 out of the 6 Discounts are ‘self-redeemable’ via the selectable drop-down ‘Discounts’ menu on our Online Reservation Portal on the checkout screen. You will also need to enter your Discount’s ‘Discount Code’, which can be found here in this Article just below.

    • If you self-redeem a Discount, we will ask for proof-of-claim at Check-In.

  5. The 4 'self-redeemable’ Discounts are:

    • -5%: Senior Discount (Aged 65+ Only)

      • Enter Code: SENIOR at checkout.

    • -5%: U.S. Military Discount (Active & Past Duty U.S Military Only)

      • Enter Code: MILITARY at checkout.

    • -5%: Police Officer Discount (Active & Past Duty Police Officers Only)

      • Enter Code: POLICE at checkout.

    • -6%: Small Group Discount (2-4 Sites in your Group Only)

      • Enter Code: SMALLGROUP at checkout.

  6. A total of 2 out of the 6 Discounts are ‘Staff-Enabled Only Group Discounts’. These 2 Discounts are auto-redeemed via the Online Reservation Portal, but they only automatically get redeemed at checkout if you book using a distributed Group Code from your Wagon Master.

    • Enter your distributed Group Code into the ‘Group Code’ box on the Online Reservation Portal when you’re making your initial search for availability.

      • Important Note: Group Holds are placed for what we call ‘the largest swath’ of dates your Group could potentially be coming in on. So, YOU must give your own personal Reservation’s expected Arrival & Departure Dates when booking your Group Reservation via the Online Reservation Portal. Your own personal Arrival & Departure Dates could differ from another Group Member’s.

    • A Staff Member must first manually set your Group Holds & give your Wagon Master the Group Code in order for the Group Code to become active. The Wagon Master is then responsible for further distributing the Group Code to all the Regular Group Members to use.

  7. The 2 ‘Staff-Enabled Only Group Discounts’ are:

    • -7%: Medium Group Discount (5-9 Sites in your Group Only)

    • -8%: Large Group Discount (10+ Sites in your Group Only)

Check-In/Check-Out Times

  1. Check-In time is at 3 PM.

    • But, Guests may arrive up to 1-Hour early (2 PM) without any additional fees, conflicts, or pre-approvals. However, arrivals before 2 PM need to be pre-approved & charged the Half-Day Rate beforehand. Once you are cleared for an official Early Arrival, you may arrive as soon as 8 AM that day.

  2. Check-Out time is at 12 PM.

    • But, Guests may depart up to 1-Hour late (1 PM) without any additional fees, conflicts, or pre-approvals. However, departures after 1 PM need to be pre-approved & charged the Half-Day Rate beforehand. Once you are cleared for an official Late Departure, you may depart as late as 10 PM that day.

  3. The Half-Day Rate for doing an Early Arrival and/or Late Departure is $20 ($40 for both).

    • Paying the Half-Day Rate for an Early Arrival or a Late Departure is non-refundable/permanent.

  4. Late Arrivals between the hours of 10 PM to 8 AM (Quiet Hours) are forbidden!

    • If you, unfortunately, arrive at the Park between this time frame, DO NOT GO TO YOUR SITE & SETUP. Please instead, park your rig & vehicles just overnight in one of our P-Section sites by the Main Entrance. Choose any vacant site. Once it is morning at 8 AM, you may then proceed into the Park to access your regularly chosen site. Thank you for not disrupting our quiet & peaceful Campground.

Electric Meter Readings

  1. Depending on if you are a Daily & Weekly or a Monthly/SZNL Reservation, we may or may not charge you for your Site Metered Electric. Read more below for more information to find out if you will qualify to be charged for your Site Metered Electric.

    • For Daily & Weekly Reservations, we will NOT charge you for Site Metered Electric.

    • For Monthly/SZNL Reservations, we WILL charge you for your Site Metered Electric.

      • Monthly/SZNL Reservations, you will receive a billed Site Metered Electric Charge to your Guest Portal payable by its Due Date. Typically it is around your Anniversary Date Of Arrival for every month that you are checked into the Park.

        • Your Anniversary Date Of Arrival is the specific day of the month (numerical) that you first had your Reservation arrive on. For example, a Reservation with an Arrival Date of May 15th, 2022, would have its Anniversary Date Of Arrival every month on the 15th. June 15th, July 15th, August 15th, etc… for an indefinite amount of time until their Reservation would depart.

        • The ‘cycles’ for billed Site Metered Electric are for the time-periods between each Anniversary Date Of Arrival that you are checked into the Park.

        • A final Site Metered Electric Charge is also issued on your Departure Date for whatever time-period surpassed from that Departure Date to your last Anniversary Date Of Arrival.

        • Late Payment Fees are charged to the Guest if Charges go Overdue for more than 2 days. Guests should update their On-File outdated or expired Credit Card information themselves by using the Online Guest Portal.

          • There is also the option to enroll in an Automatic Payment Processing Program For Site Metered Electric Charges. If you are interested in this, please notify a Staff Member to be to be setup.

        • With all of this said, you will need to manually submit your Payment for your Site Metered Electric Charge yourself every month if you are not enrolled in the Automatic Payment Processing Program For Site Metered Electric. Charge notifications are sent via email or SMS text messaging. Payments can be made using the Online Guest Portal, or inside the Camp Store during business hours.

      • The Rate for Site Metered Electric is $0.12/ per kilowatt hour.

      • Reminder that Seasonal Reservations are classified a type of Monthly Reservation & as such, they are billed Site Metered Electric.

Early Departures

  1. For Daily & Weekly Reservations, once your Reservation has been officially checked in, there will be no Refunds given for an Early Departure.

  2. For Monthly/SZNL Reservations, once your Reservation has been officially checked in, a Refund will be merited only depending on the ‘timing’ of your Early Departure.

    • If you Early Departure before 1 full Month (either 28, 30, or 31 nights in length depending on the Month of the Arrival Date) has surpassed your Monthly Reservation, we will not issue any Refunds. You will lose your AMMREDSD, AMMRFSMECSD, & not receive any Complementary Re-Rating. Also, you may lose your AOMRPFSDRSD if you do not remove your Deck from the campground yourself.

    • When you decide to do an Early Departure in a Monthly Reservation after 1 full Month (either 28, 30, or 31 nights in length depending on the Month of the Arrival Date) has surpassed on your Monthly Reservation, what happens is your Reservation will be Prorated from your Departure Date to your last Anniversary Date Of Arrival using the Monthly Rate. A Refund will be given back to you for your overpayment on your final Month’s Charge.

  3. For Seasonal Reservations, once your Reservation has been officially checked in, an Early Departure will Re-Rate your Reservation to the Monthly Rate going from its last billed cycle Anniversary Date to its Early Departure. However, the Months of November to April are considered ‘free’ in the total value of the Seasonal Rate since the Seasonal Rate is just the Monthly Rate times 6.

Site & Date Range Changing

  1. Site changes can be permitted on a case-by-case basis.

  2. We reserve the right to change/move the site of a Guest for any reason at any time. To learn more, read our Site Number ‘Guarantee’ Disclaimer Article.

  3. If a Guest requests to have their site changed on their own advisory, we can look to accommodate. However, the following will happen:

    • If the Guest is switching to a Site that has a different Rate than the one they are moving from, then the Guest’s Reservation Rate will be Re-Rated.

  4. If a Guest requests to have their Reservation’s Date Range adjusted, we can look to accommodate that. However, the following will happen:

    • If it is a Date Range reduction once the Reservation has already been officially checked in, that would be an Early Departure. Please read our Early Depatures Article for more information.

    • If it is a Date Range expansion once the Reservation has already officially checked in, we will Re-Rate the entire Reservation to potentially re-qualify for Weekly, Bi-Weekly, Tri-Weekly, or Monthly Rates.

    • If it is a Date Range adjustment before the Reservation has been officially checked in, we will Re-Rate the Reservation.

Winter Camping

  1. Guests are 100% responsible for purchasing & using their own Heated Drinking Water Hose from our Ground Crock to their RV’s connection port. On our website we have posted the recommended Heated drinking Water Hose to purchase.

    • It’s also the Guest’s responsibility to see that their Heated Drinking Water Hose continues to work all Winter long.

  2. RV Skirting is highly recommended. White Oak is located on top of a small mountain, with sheer cold rolling windings in the Winter. Camping here in the Winter truly is life on Hard Mode, so come experienced, and come prepared. Do not come expecting white glove service. You will be on your own surviving. We will not be held responsible for your lack of expertise. We recommend first educating yourself by watching or reading numerous videos/articles on the internet on How To Winter RV Camp before attempting to do so.

    • RV Skirting around any RV must actually fit the RV.

      • Loose or sloppy RV Skirting will result in an eviction notice.

    • RV Skirting may not be foam board.

      • Foam boards, however, may be placed behind an approved RV Skirting.

  3. The Guest accepts that maintenance only plows the fallen snow in & around the select campsites which are actually open during the Off-Season.

    • Driving or traversing in any manner to remote areas of the Park which are not plowed in the Winter due to being closed in the Off-Season is an assumed risk by the Guest, and, Park Management is not responsible for any injuries or liabilities in those areas which we do not plow because that part of the Park is closed in the Winter.

Miscellaneous Guest Information

  1. For all Reservations, the person who is the primary occupant/inhabitor of the campsite itself must be the Guest who is registered on the campsite’s Reservation.

    • The paid ‘subletting’ of any of our campsites to persons other than that Guest & their other registered occupants/inhabitors on their Reservation, is strictly prohibited.

  2. Alcohol is permitted at our Park under the following conditions:

    • The consumer must be of legal drinking age.

    • The consumer must remain at their own campsite.

    • The consumer cannot openly display the beverage.

    • The consumer cannot intoxicate themselves by excessively drinking.

    • Any rowdiness, loudness, vulgarity, or generally creating a disturbance will result in the consumer’s eviction from Campground without a refund.

  3. This Campground requires both polite & civilized behavior from all its Guests, employees, & visitors.

  4. Public defecation or urination is strictly prohibited on the Campground’s grounds.

  5. Driving any vehicle at any speed above the posted speed limit for that street is strictly prohibited.

  6. Guests shall not trash or leave any messes in our Campground buildings.

  7. Please be aware that by entering our Campground, you consent to your voice, name, and/or likeness being used, without compensation, in photos, films, and tapes for exploitation in any and all media, whether now known or hereafter devised, forever and ever, & you release the Campground, its successors, assigns, and licensees from any liability whatsoever of any nature. Do not enter our Campground if you do not wish to be subject to this.

  8. We reserve the right to evict anyone; without a Refund.

Golf Carts

  1. Guests are permitted to bring their Golf Carts. Provided, they abide by the Terms and Conditions.

    • Guest-owned Golf Carts must be in good condition.

    • Guest must have proof of insurance to use their Golf Cart on the property.

    • Abide by our Golf Cart Rules as outlined:

      • Operators of the Golf Cart must be 18 years of age and possess a valid driver’s license.

      • Headlight usage is required for driving from 6 PM to 8 AM.

      • Golf Carts must be operated properly. Horseplay, racing, or other misuses of the Golf Cart will not be tolerated.

      • Golf Carts cannot leave the premises of the Campground.

      • Golf Carts cannot be driven off the roads.

      • The maximum allowable speed is 5 MPH.

      • Maximum of 6 people per Golf Cart & all passengers must be seated while the Golf Cart is in motion.

      • Alcohol is not permitted on the Golf Cart, and it is against the law to drink & drive.

Bikes

  1. Guests are permitted to bring their Bikes to the Campground to prove they abide by the Terms and Conditions.

  2. Assumption of Risk:

    • Guests at this moment declare that they understand and accept the risk that renting a bicycle or riding a bike has a high risk of exposure to many hazards and accidents which may lead to damage to property, physical injury, or death. Guests further declare that they are in good physical health and capable of participating in the biological activity of riding a bicycle.

    • Guests, at this moment, assume all risk of physical injury or loss of life that may cause them or loss or physical damage to the properties that may be involved arising from an accident out of the bicycle they use.

    • Guests fully understand the inherent risk involved, and they accept full responsibility for all damage or injury from which it may result.

  3. Liability Release:

    • Guests at this moment release, quitclaim, and forever discharge the Campground, its agents, officers, representatives, and employees from all liability or claims of illness, injury, loss or damage to property, or death resulting from their activity in riding a bicycle.

    • Guests execute this agreement freely and voluntarily with complete knowledge and understanding of the consequences this may incur.

    • Guests agree to abide by the Bike Rules.

  4. Bike Rules:

    • Guests must wear helmets at all times.

    • No horseplay may be committed while in the operation of a bicycle.